Common healthcare administration challenges, and how to overcome them

Administrative tasks like record requests and patient check in can bog down workflow, disappoint patients, fragment care journeys and ultimately, leave you scrambling to catch up in an ever-changing industry. This is where technology-enabled services can help by doing the heavy lifting for you – transforming administrative processes into digital encounters and letting you keep your focus on high-value activities like patient care.

CATHY: DIRECTOR OF ADMINISTRATION

“I LOVE HELPING PATIENTS, BUT MY TURNAROUND TIMES COULD USE A LITTLE WORK.”

THE RISK

When you’re staring down negative reviews and fielding complaints from frustrated patients because your turnaround times for release of information requests lag behind, you can’t afford to keep doing what isn’t working.

THE SOLUTION

In today’s consumer-driven healthcare environment, patients expect a digital, self-service and immediate experience. Leveraging technology can dramatically improve turnaround times for record requests. Imagine going from 15 days or more to under 24-hours!

PAUL: ADMINISTRATIVE DIRECTOR

“I’M A TEAM OF ONE AND I RUN AN ORGANIZED AND EFFICIENT HIM DEPARTMENT. I DON’T NEED A SOLUTION.”

THE RISK

Paul may very well be a well-oiled machine, churning out medical records requests. But if that machine is driven, serviced and managed exclusively by him, what happens when he heads to the Bahamas for a week? A system that is entirely dependent on one or two people can break down quickly.

THE SOLUTION

Leveraging a third party like HealthMark to manage your record requests means that requests are always moving forward, and there’s always someone on the other end of the phone when patients, providers or other requestors have questions. Plus, with a well-defined process that leverage both people and technology for multiple quality checks along the way, you can be sure that nothing will fall through the cracks.

MONICA: DIRECTOR OF BUSINESS OPERATIONS

“I HATE TO ADMIT IT, BUT MY DEPARTMENT IS A MESS. WE’RE OFTEN BEHIND, AND MY STAFF IS FRAZZLED. THERE’S JUST TOO MUCH ON OUR PLATE.”

THE RISK

When you’re stretched thin, it’s much easier for essential details and deadlines to get missed. In fact, it’s inevitable. The fallout can be hard on you and your staff and make for an unsatisfactory patient experience below the standards you have for your organization.

THE SOLUTION

Shifting from manual to digital functionality can improve your operations significantly when you partner with HealthMark Group.

OSCAR: BUSINESS OFFICE DIRECTOR

“TO BE HONEST, I AM OFTEN CONFUSED BY THE EVER-CHANGING LAWS AND REGULATIONS, AND I’M WORRIED WE’RE NOT UP TO SPEED.”

THE RISK

Non-compliance can leave your organization with steep regulatory penalties, seriously impeding your cash flow and organizational success. You can’t afford to make missteps with state and federal laws, but it’s a serious challenge to keep up with the evolving regulatory landscape of healthcare while managing day-to-day operations.

THE SOLUTION

The partner you need is the partner that keeps a finger on the pulse of compliance for you. HIPAA, PHI, Information Blocking, 21st Century Cures Act—we stay up to date so you don’t have to. HealthMark Group’s HIPAA-compliant team will ensure you’re compliant and in record time, all in a one-stop-shop platform. When you implement MedRelease™ Record Management into your operations, you can securely and accurately manage patient records and ROI requests through an easily-accessible, configurable, and secure dashboard.

TAMMY: BUSINESS OFFICE MANAGER

“IMPLEMENTING A NEW SOLUTION? WHO HAS TIME FOR THAT!”

THE RISK

When thinking about implementing a new healthcare technology solution, most people immediately think months if not years. And this can scare them away from exploring solutions that may be able to make a real impact on their practice or hospital. But as technology has advanced, so has the implementation process for many solutions.

THE SOLUTION

Many newer solutions, like ones to help manage record requests or patient intake, are designed to work with your existing EHR and in your existing environment. For example, HealthMark’s record management solution can be up and running in an average of one week, and require only 90 minutes of time from you and your team.

Where do you want to start?

Tell us a little bit about yourself, and we’ll match you with the right expert to help you optimize your patient information.