Your partner for efficient medical records release

Constantly evolving regulatory requirements, ongoing staffing shortages and the pressure to improve patient satisfaction make managing medical records more challenging now than ever before. Let HealthMark relieve the burden of medical record release through a streamlined digital solution so you can focus on what really matters – caring for your patients.

Optimize patient medical record requests

There’s a patient at the center of every record request. Give your patients a compassionate, efficient and reliable experience when requesting medical records, and watch your patient satisfaction scores climb. Plus, most records are delivered in an industry-leading 8 business hours.

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Reduce audit burden: Partner with HealthMark for medical chart reviews

Don’t let audits and chart reviews drain all your time, energy and resources. Partner with HealthMark for medical chart reviews. We handle medical record audits of all shapes and sizes, becoming a single point of contact for updates and an advocate for your organization – not the auditor.

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HealthMark by the Numbers

20M

records requests processed

95%

five star patient ratings

98%

client retention rate

Don’t just take our word for it

The San Antonio Orthopedic Group

The customer service has been phenomenal and I get instant responses from my account manager. My favorite part is the analytics dashboard; I am able to see what is currently being worked on as well as the turnaround times. On average, we have a 10-hour turnaround time. It’s crazy, I did not think that would happen.

John Urban, Director of Operations

A nurse on the computer at a front desk of a hospital or medical organization.

GI Alliance

We’re extremely happy with HealthMark. Release of information is unique in that you have to trust a vendor with your patients, and we fully trust HealthMark.

Kate Conklin, Chief Ethics & Compliance Officer

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Hospital staff in a busy hospital lobby with 2 doctors discussing over a tablet.

PhyNet Dermatology

It’s a great relationship. We know the requests are getting handled, and my client advocate reaches out if something needs my attention.

Zach Stephens, Chief Privacy & Compliance Officer

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Why patients love HealthMark

A nurse with a patient looking at a tablet.

“I tried to get my medical records for over a month before I finally found someone who took amazing care of me. [HealthMark] resolved all my issues and took care of all my requests, including shipping multiple copies of my records and calling me to update me on the status. I was very pleased and appreciated the help greatly.”

Medical office receptionist helping a patient check in for their appointment.

“[HealthMark] was so supportive, positive and made sure that I was able to complete the steps to make my medical records request online in a very short period of time. I’ve worked with other companies on this, and the process was frustrating. This experience with HealthMark was such a relief!”

Looking for a copy of your medical records?

Submit a Record Request

Where do you want to start?

Tell us a little bit about your organization, and we’ll match you with the right expert to help you optimize your patient information.