HealthMark supports efficient medical, billing and imaging record release
85%
of record requests completed in 8 business hours
$175K
annual cost savings on release of information
95%
five star patient reviews
Partnering with HealthMark takes the burden of release of information off your team.
Streamlined workflows simplify the medical record release process
HealthMark’s team of experts help you stay on top of audits and chart reviews
NEW! Digital Imaging Delivery
Over two thirds of medical images are still shared via physical discs. Imagine patients and other approved requestors receiving medical images digitally via a built-in DICOM viewer – no burning, no mailing, no delays.
- Improve patient and requestor satisfaction
- Eliminate shipping delays and manual workflows
- Increase the portability of medical imaging
- Reduce duplicative imaging and care delays for patients
How fast does HealthMark process medical record requests?There’s a patient at the center of every medical record request.
That’s why HealthMark is committed to providing your patients and requestors with the best experience possible. We’re proud of our industry-leading turnaround times, with the majority of requests fulfilled within 8 business hours. Faster turnaround means patients get timely access to their records and providers avoid delays that disrupt care. HealthMark never charges patients for digital copies of their medical records, removing friction at one of the most sensitive points in the care experience.
How does HealthMark streamline release of information?HealthMark streamlines medical record release, from request intake to final delivery.
HealthMark’s real-time dashboard gives your team instant visibility into request status, turnaround times and volumes, so release of information is no longer a black box.
Learn More
How does HealthMark improve patient and requestor experience?HealthMark’s secure platform delivers medical records directly to requestors.
HealthMark’s user-friendly software allows requestors and patients to easily request health information anywhere, at any time. Every request is handled with the same focus on privacy, compliance and timely fulfillment. HealthMark supports many different and often complex requestors, including:
- Patients
- Attorneys and legal representatives
- Commercial and government payers
- Law enforcement
- Healthcare providers
How does HealthMark reduce compliance risk?HIPAA and Cures Act and PHI – oh my!
Are compliance risks from HIPAA, the Cures Act and other regulations keeping you up at night? HealthMark’s team of regulatory experts stay on top of evolving state and federal regulations, aligning workflows and best practices with HIPAA, the 21st Century Cures Act and applicable state laws – helping organizations reduce risk while keeping requests moving.
Every record goes through four quality checks to ensure proper authorization, accuracy, and compliance. Processes are continuously updated as regulations evolve, so your organization doesn’t have to chase changes.
Get Compliance Help
Which healthcare organizations does HealthMark serve?HealthMark provides scalable release of information services for:
- Hospitals
- Health systems
- Multi-specialty practices
- Primary care practices
- Orthopedic practices
- Dermatology practices
- Ophthalmology practices
- Oncology practices
- And more!
How does HealthMark help with staffing challenges?Your release of information workflow will never take a day off.
HealthMark acts as an extension of your health information management team, handling medical record requests so internal staff can focus on higher-value work. HealthMark’s staffing support is consistent, even during holidays, turnover or volume spikes, so release of information doesn’t become a bottleneck.
Request More Information
Can HealthMark manage audits and chart reviews?HealthMark manages audits and chart reviews end to end.
HealthMark has processed millions of audits and counting on behalf of hospitals, clinics and physician practices. During the process, we act as your information gatekeeper, working directly with auditors to get them the information they need while at the same time serving as an advocate for you and your patients’ data. This reduces administrative burden, minimizes disruption to internal teams, and ensures sensitive information is shared appropriately.
Ready to find a partner in efficient and compliant release of information? HealthMark can help.
At HealthMark, we’re pioneering an efficient, compliant and patient‑centric approach to streamlining release of information to help hospitals, physician practices and providers concentrate on what they do best: patient care.
Looking for a copy of your medical records?
Submit a Record RequestReady to learn more?
Tell us a little bit about your hospital or practice, and we will reach out to share how HealthMark’s release of information could benefit you.