CASE STUDYHow National Spine & Pain Reduced Medical Record Release Time by 70%

National Spine & Pain had a serious operational headache – and it was their release of information vendor. What was supposed to streamline workflows became a source of risk and frustration. Shaniza Jadoo, Director of Compliance, described the experience plainly: it was a nightmare.

As backlogs grew and visibility declined, confidence in the partnership eroded. Locations began handling requests themselves just to keep up, while leadership lacked the reporting needed to monitor performance and compliance. Challenges they faced every day included:


Asynchronous workflows across locations

Limited visibility into request statuses

Compliance risks from long turnaround times

No transparency or measurable performance data

Download the full case study

Specialty

Pain Management

Providers

120+

Locations

120

Average TAT

3 business days or less

EHR

EMA

Total Requests

54k

“When we joined forces with HealthMark, we stated what we needed, and HealthMark made it possible for us to build that partnership. I just love it!”

Shaniza Jadoo, Director of Compliance at National Spine & Pain