CASE STUDYHow a Large, Multi-Location Surgical Group Gained 20% More Time by Outsourcing Medical Record Requests

The Surgical Clinic is a large surgical group with more than 40 physicians across 16 locations in Middle Tennessee, offering services from general surgery and bariatrics to podiatry and vascular care. With more than 13,000 patient visits each month, maintaining a patient-focused experience is central to their mission.

But release of information was straining operations. Fifteen employees were spending significant time managing medical record requests. Staff faced:

Inefficient workflows

Time-consuming, manual processes that took up staff time

High volumes and too-long turnaround times

Growing backlogs of medical record requests