Streamline release of information and patient satisfaction
Our technology-driven approach to managing medical record requests will improve patient satisfaction and ensure your patients’ health data stays secure.
8
business hour
turnaround time for 85% of record requests.
42,000
providers served
“Record requests are a
high-risk area. The security around HealthMark’s process were very important to me. Plus, they deal with the lawyers so we don’t have to!”
Reduce administrative burdens with improved medical record release
Efficient medical, billing, and imaging record release
Simplified FMLA and disability form completion
Comprehensive chart audit and review completion
Is it time to outsource release of information?
NEW! Download the Outsourcing Medical Records Playbook
As volumes rise and complexity increases, managing release of information on your own is harder now than ever before. Download our playbook to learn about current market trends, how outsourcing would impact your processes and questions to ask a potential vendor.
Industry-leading turnaround time: provide records faster
There’s a patient at the center of every medical record request.
And we’re committed to providing those patients with the best experience possible. We process most requests within 8 business hours and don’t charge patients for copies of their medical records. Providing quality of release of information services can make a big impact on patient satisfaction and continuity of care.
Experience a seamless digital record request process
Embrace the digital age of release of information for better insights.
Not only do requesters benefit from a user-friendly electronic request platform, but your organization will also get better insights into your medical record operations than you’ve ever had before. Track the status of any request and average turnaround times with our comprehensive reporting dashboard for a clearer view of your performance metrics.
Improve requestor experience with a digital platform
Get consistent and convenient health information access for all requestors.
Our user-friendly software allows requestors to easily request health information anywhere, at any time. Whether it’s complex third-party requests from lawyers, law enforcement, government agencies, insurance companies, or detailed billing requests from healthcare providers, we handle it all with the same dedication to patient care and privacy. From submission to final release of information, HealthMark is here to support your patients and requesters.
Reduce your compliance risk with regulatory expertise
HIPAA and Cures Act and PHI – oh my!
Are compliance risks from HIPAA, the Cures Act and other regulations keeping you up at night? Our team of regulatory experts stay on top of the evolving state and federal regulations, proactively updating processes, systems, and guidelines to mitigate compliance risks for your organization. Plus, every single record goes through four rigorous quality checks.
When you partner with HealthMark, you can be confident that every request is handled by a certified release of information specialist (CRIS), supported by a robust digital platform and a uniform process. Not familiar with CRIS? It’s a rigorous exam administered by AHIOS that validates an individual’s understanding of how to appropriately handle protected health information (PHI). Healthcare is always evolving, and our team makes sure your release of information process doesn’t get left behind.
See how HealthMark scales to support your organization
Scalable release of information solutions for health systems, hospitals and physician practices of all sizes.
Whether you’re a large health system that handles thousands of requests or a small family practice, our team handles each request with the same level of commitment, compliance and care.
We provide release of information services for:
- Hospitals
- Health systems
- Multi-specialty physician practices
- Primary care practices
- Orthopedic practices
- And more!
Overcome staffing challenges with dedicated support
Consistent medical record release that never takes a sick day.
Don’t let your ability to release medical records be limited by staffing challenges or time constraints. Our digital platform ensures a quick and compliant process for fulfilling patient requests, allowing you to reallocate your existing health information services staff to focus on what they do best — providing patient care. HealthMark acts as an extension of your team that works round the clock!
Take the headaches out of chart audits
Simplify chart audits and reviews and reclaim valuable time.
Name something more cumbersome than chart audits and reviews. We’ll wait. HealthMark has processed millions of audits and counting on behalf of hospitals, clinics and physician practices facing audits. HealthMark acts as your information gatekeeper – working directly with auditors to get them the information they need while at the same time serving as an advocate for you and your patients’ data.
HealthMark: Your partner in efficient and compliant health information management
HealthMark Group is a software-driven provider of health information management solutions. We’re pioneering an efficient, compliant and patient-centric approach to streamlining release of information to help hospitals, physician practices, and providers concentrate on what they do best: patient care.
Looking for a copy of your medical records?
Ready to learn more?
Tell us a little bit about your hospital or practice, and we will reach out to share how HealthMark’s release of information could benefit you.